Refund Policy

Effective Date: Jan 1 2024

At Professional Institution Limited (“we,” “us,” “our”), we strive to ensure your satisfaction with our services. This Refund Policy outlines our procedures and conditions for refunds. By using our services, you agree to the terms outlined in this policy.

1. Refund Eligibility

Refunds are available for the following situations:

• Services were not delivered as described.
• Technical issues that prevent access to purchased services.
• Cancellation of services within 30 days of purchase.

2. Requesting a Refund

If you believe you are eligible for a refund, please contact us at info@professional-institution.com with the following information:

• Your name and contact information.
• Order number and details of the service purchased.
• Reason for the refund request.

Refund requests must be made within 30 days of the purchase date to be considered.

3. Refund Processing

Once we receive your refund request, we will review it and notify you of the status. If approved, refunds will be processed back to the original payment method within 14 business days. Please note that your bank may take additional time to process the refund.

4. Non-Refundable Services

The following services are non-refundable:

• Any services that have been fully delivered and used.
• Services that have been initiated and cannot be reversed.
• Fees associated with payment processing.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be effective upon posting on this page. We encourage you to review this policy periodically for any updates.

6. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Professional Institution Limited

Email: info@professional-institution.com

Postal Address: 15f Neville Street, Warkworth, Warkworth, 0910, New Zealand